FreeIPAv2:Usability Testing Materials
In late January 2009 the IPA team conducted a two-day usability testing with a group of the IT professionals from one company. The idea behind this testing was to check how the concepts and screens that represent those concepts resonate with the administrators that would use the IPA system to manage users, groups, access rules and policies. We developed 8 scenarios that cover different aspects of the system. For each scenario we created a document that contained concept explanation (if needed), task and then follow up questions. We created printouts of the proposed screens. The tester was presented with the first screen and then, as he was executing the task, he was given other printouts one by one. If he deviated from the expected sequence we stopped the test and started asking questions about why the tester decided to click in the area he clicked. The results of the tests can be found on a separate page Usability Testing Results.
On this page we have pointers to the materials that we used during the testing. You are welcome to try the test yourself!
We got a lot of interesting and sometimes eye opening feedback so we are definitely planing a lot of changes. Your suggestions would also be very helpful.
Help Desk: Update User
User: Update My Account
Host-Based Access Control Rules
Define a Configuration Policy
When sending feedback, please, include answers to the following questions in addition to the questions listed in the task:
- List the tasks you tried.
- Do you like general look and feel?
- Are the screens and controls intuitive?
- Was it easy to perform the tasks or were they difficult and annoying? Please explain.
- Did we capture the workflow correctly?
- Do you have any suggestions?